Frequently Asked Questions

What do you measure?

We currently measure tester's emotions and level of engagement. We also display location, gender, ethnicity, and age group.

Captured emotions include Joy, Surprise, Sadness, Fear, Anger, Disgust and Contempt.

How accurate is it?

As accurate as it gets! Our current algorithm is trained with over 1.5M images and attains an accuracy of 85%.

We're continuously training our system, so the accuracy will increase over time.

Do you supply testers?

Absolutely! RefineAI is a turn-key solution which gives you access to thousands of participants registered worldwide.

Contact us for participant pricing information.

 

How secure is it?

All communication with RefineAI is over secure connections and analysis is performed in an encrypted environment.

Are you storing my content?

We only store customer email and credentials in an encrypted form. Participant recordings are not stored on our platform.

Have any other questions?

We're always here to answer your questions and receive your feedback. Feel free to reach out!