Frequently Asked Questions
What do you measure?
We currently measure tester's emotions and level of engagement. We also display location, gender, ethnicity, and age group.
Captured emotions include Joy, Surprise, Sadness, Fear, Anger, Disgust and Contempt.
Have another metric you'd like to see? Contact us!
How accurate is it?
The current algorithm is trained with over 650K images and attains an accuracy of 78%.
We're continuously training our system, so the accuracy will increase over time.
How secure is it?
All communication with RefineAI is over secure connections and analysis is performed in an encrypted environment.
Are you storing my content?
We only store customer email and credentials in an encrypted form. Video recordings are not stored on our platform.